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Complaints Procedure

We are committed to resolving complaints effectively as quickly as possible. In the unlikely event that you wish to make a complaint, please put this in writing to complaints@badcreditnewcar.co.uk alternatively, you can post it to the following address:

We are committed to resolving complaints effectively, as quickly as possible. In the unlikely event that you wish to make a complaint, please either call us on 01706 653867 or put this in writing to:

Bad Credit New Car
Unit 2B
Cowm Top Business Park
Cowm Top Lane
Rochdale
OL11 2PU

We will initially acknowledge your complaint. Please note that we have 8 weeks to respond to you with a final decision, although we will keep in contact with you during that time to update you with the progress of our investigation into your complaint.

If you are not satisfied with our response, or if for any reason the complaint is not resolved after eight weeks, you may refer the complaint to:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0300 123 9123

Our final response will:

The cost of credit overall may be higher for this type of facility. We are a credit broker not a lender.

39.9% APR Represenative